BLACK LUXE TRANSPORT, LLC.
Cancellation
Policy
Black Luxe Transport, LLC. Cancellation Policy
Effective Date: March 23, 2025
1. General Policy
- Customers may cancel their shuttle service bookings at any time but will be subject to the specific conditions outlined below.
2. Cancellation Periods and Refunds
- As a general guideline, any intent to cancel should be made as early as possible to help mitigate inconvenience, lost time, and resources for both parties. Customers are eligible for a full refund if they cancel their booking at least 24 hours before the scheduled pickup time.
- Cancellations made less than 24 hours before the scheduled pickup will be subject to a 50% cancellation fee.
- No refunds will be provided for no-shows or cancellations made after the scheduled pickup time.
3. Cancellation procedures
- To initiate a cancellation, customers must contact our customer service via email rswank@blackluxetransport.com, or text (972) 838-6306 and receive a confirmation for the cancellation.
- Please provide your booking confirmation number and the reason for the cancellation.
- When cancellations are eligible for full or partial refunds, the refund will be processed using the original payment method within 5-10 business days.
4. Changes to Bookings
- Customers can modify their bookings (date, time, or service) without any additional charge if done at least 24 hours prior to the scheduled pickup. Note that extending or shortening the booking will change the original charges.
- Changes made less than 24 hours before the scheduled pickup may incur a modification fee of $25 unless otherwise specified.
5. Exceptions
- In the event of unforeseen circumstances such as extreme weather, natural disasters, or other emergencies, Black Luxe Transport, LLC, may offer a full refund or a reschedule option, at our discretion.
6. Contact Information
- For questions regarding this refund policy or to initiate a refund, please contact us at:
- Phone: (972) 838-6306
- Email: rswank@blackluxetransport.com
A legal disclaimer
Black Luxe Transport, LLC is focused on customer satisfaction at every event. Having said that, we realize there are incidents that can occur which are outside of our and our customer's control. In such moments, it is highly recommended that our customers ensure to communicate their ideas clearly to our staff and drivers in order to best convey their desired outcome. In the event that such resolution cannot be found, the preceding policies and procedures are the standard for any refunds between Black Luxe Transport, LLC and our customers.